10 Steps for Cleaning Up Information Pollution
November 15, 2008 | In GeneralThis is article from 2004 is still essential reading, something many individuals and companies I’ve worked with recently could take advice from.
- Don’t check your email all the time.
- Don’t use “reply to all” when responding to email.
- Write informative subject lines for your email messages.
- Create a special email address for personal messages and newsletters.
- Write short.
- Avoid IM (instant messaging) unless real-time interaction will truly add value to the communication.
- Answer common customer questions on your website using clear and concise language.
- User test your intranet.
- Don’t circulate internal email to all employees.
- Establish a company culture in which it’s okay not to respond to email immediately.
[Link]
Jakob Nielsen’s useit.com